Update: GCI delays Sitka outage to Thursday, March 13
GCI users in Sitka will lose internet service starting Thursday, March 13 for up to eight days.
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Tag: ACS
ACS to credit customers for loss of service
Sitka and Angoon’s internet blackout continues this week. As the fiber optic cable serving both island communities is repaired, it’s not only GCI customers who have been affected.
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Reduced Internet frustrates Sitka and Angoon
Missed connections were hard to avoid this Valentine’s Day (02-14-16) in Sitka and Angoon. The fiber optic cable serving both island communities is damaged, leaving customers with spotty to zero Internet, TV, and phone service.
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Fiber optic cable suspected in communication outage
Mother Nature rattled Northern Southeast this morning (7-25-14) with and magnitude 5.9 earthquake and several dozen aftershocks. The quake appeared to have damaged internet and cell service to thousands of Southeast residents. Service providers suspect damage to an underwater fiber-optic cable, but the cable's owner, Alaska Communications Systems, has not released any information.
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Earthquake felt in Southeast Alaska, no tsunami expected
UPDATE 10:47 AM FRI JUL 25, 2014 An early morning earthquake today is causing widespread communications problems in Southeast Alaska. Both Alaska Communications and AT&T wireless and internet services were affected. A recorded message on ACS’s customer services line says the outage is affecting some customers in Southeast. “This is our highest priority and we are working to restore service as quickly as possible,” the message said. ACS spokeswoman Hannah Blankenship says crews are still working to determine which networks were affected by the quake. An AT&T representative could not be reached for comment. Revised figures from the Alaska Earthquake Information Center put the quake’s magnitude at 5.9. It struck about 97 miles west of Juneau at a depth of about 6 miles. It was followed by several aftershocks. The largest was magnitude 5.7.
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